CUSTOMER ACQUISITION

New Connection Request

Capture a complete lead, service selection, coverage location and field-installation handoff.

1 · Customer & contact

Required identity and contact fields for lead qualification.

REQUIRED FIELDS *

Customer / company name *Primary contact number *Alternate contact numberEmail addressCustomer type *Lead source *Sales representativeLead owner / assigned team

2 · Service & package

Service-plan compatibility is checked against the existing catalogue.

Access technology *Requested service *Requested package *Preferred PPPoE / subscriber usernameInstallation type *Lead priority *Promotion / campaignPreferred appointment

3 · Coverage & installation address

Use the mapped coverage area where available; retain a full service address for field teams.

City *Coverage location *Sector / area *Sub-sector / blockStreet / house / buildingComplete installation address *Site contact / point of contactSite contact number

4 · Technical survey & equipment

Capture useful installation data without inventing ONT or RADIUS credentials.

Preferred ONT modelONT serial number (if already installed)Wi-Fi survey / survey technicianExpected household / office users *IPTV / TV devices *Sales / installation notes

Customer has agreed to be contacted and to have these details processed for service qualification and installation planning. *